I notice a higher level tier is missing perks from one of the lower tiers... what gives?
With a few rare exceptions, all higher tiers will include the perks of the tiers below it. We’ve been adding perks as the Kickstarter does better but we can’t change what the tiers list as being included, so that’s the situation!
If you want more information about a specific tier, don’t hesitate to leave a comment.
Last updated: July 04, 2017 14:48
I pledged at a tier above $60- can I still choose which special edition CD I receive?
Yes! Once the KickStarter is over, you will have the opportunity to email us and request whichever one of the three special edition CD’s you would like. If we don’t hear from you, one of the three will be randomly selected for you.
Last updated: July 14, 2017 11:00
Does the $150 tier include vinyl/CD?
You betcha. For the $150 tier, you will get the special Kickstarter-exclusive vinyl as well as a special edition CD of your choosing, provided you indicate your choice by email. If we don’t hear from you, one will be selected randomly for you.
Last updated: July 14, 2017 11:00
Current Estimated Shipping Date: December 2017
Digital merchandise will be fulfilled early November 2017! CDs will ship in December 2017 and should arrive in time for the Holidays. Vinyl will ship in Q1 2018. Thank you for the support and patience! ♥
Last Updated At: 10/17/17 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.